Ho Chi Minh City will order research units and applications of ChatGPT to build a virtual assistant system for city leaders to improve service quality for people and businesses.
On the morning of March 1, the Department of Information and Communications, the Department of Science and Technology, the Youth Union and the National University of Ho Chi Minh City coordinated to organize a seminar “Application of ChatGPT in state management, serving people and businesses. Industry: Opportunities and Challenges”.
The seminar was organized by the Department of Science and Technology, the Department of Information and Communications, Vietnam National University, Ho Chi Minh City and the Youth Union.
Application in public administration
At the seminar, speakers and scientists said that ChatGPT can be completely applied in the field of public administration.
Specifically, Assoc. Prof. Dr. Dinh Dien, Director of the Center for Computational Linguistics, University of Natural Sciences, Ho Chi Minh City, said that ChatGPT is a very effective language processing tool. The data of this application has only been updated until the end of 2021. Therefore, the information provided by the application is not completely accurate, especially the specific issue: country, ethnicity, culture. , metaphorical words… But this is still a very useful tool with the ability to synthesize, analyze, classify data, translate, provide information, suggest instructions..
Assoc.Prof.Dr Dinh Dien affirmed, ChatGPT can completely be applied in state management, serving people and businesses by adding new data.
“We can completely have scientific projects using this technology to train on the corpus, the database itself, then the results will definitely be more accurate. In addition, ChatGPT also provides a number of services that allow training on the new database, on top of the old data. That is, currently using the application’s data, but when adding new data, it will learn more of our knowledge”, said Assoc. Prof.Dr. Dinh Dien.
Associate Professor Dr. Dinh Dien, Director of the Center for Computational Linguistics, University of Sciences, Ho Chi Minh City, presented at the seminar.
The speakers and scientists recommended that ChatGPT also has a number of potential risks such as fake news, false information, fraud or loss of sensitive data when users enter input data.
According to Dr. Vo Van Khang, Vice President of the Southern Information Security Association, users need to be careful in interacting and sharing with this artificial intelligence application. Because the suggested information for virtual assistants can be stolen by bad guys (hackers). In addition, content creators should also be aware of the risk of disputes or conflicts when ChatGPT can produce the same resulting content, when millions of other people are also using this application.
HCMC orders research for application
For Ho Chi Minh City’s research order to apply ChatGPT as a virtual assistant for city leaders, Dr. Vo Van Khang suggests a solution to make this application really safe.
Dr. Vo Van Khang – Vice Chairman of Southern Information Security Association.
Referring to the proposal to have a mechanism to clean data before it is included, Mr. Vo Van Khang said, do not include sensitive data or confidential data in the process of using ChatGPT as an assistant. In addition, the outputs must also have a mechanism by artificial intelligence or in the early stages using humans to control.
Vice Chairman of Ho Chi Minh City People’s Committee Duong Anh Duc said that the city is very interested in finding ways to apply the achievements of science and technology to development in all aspects, including economy, society and education. .
Vice Chairman of Ho Chi Minh City People’s Committee Duong Anh Duc delivered a conclusion and direction at the seminar.
Mr. Duong Anh Duc suggested the city’s Department of Science and Technology and related units to study how to put ChatGPT in particular and apply artificial intelligence (AI) in general to best serve people, improve improve the operational efficiency of the city government system.
“Not only with ChatGPT but in general with all new opportunities, we need to be quick to seize them. However, we must be wise, sober, not blindly follow, but also do not have the idea that seeing is new. react negatively, don’t accept it. Because today’s era is an era of change and creativity. If you are slow and don’t accept change, you will definitely be left behind, “Mr. Duong . Anh Duc stated.
Ho Chi Minh City will order research units and applications of ChatGPT to build a virtual assistant system for city leaders to improve the quality of serving people and businesses such as online public services, answer the progress of implementing administrative procedures for people and businesses; record and respond to petitions of people and businesses via Call Center 1022; Assist city leaders in registering and checking work schedules, summarizing records, documents…
TỶ HUỲNH (VOV-TP.HCM)